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Training with the 360 degrees health care team
360 Degrees Healthcare and Rehabilitation Services Ltd (360) provide mandatory face to face training for all their staff. Staff feel the training provided is very useful to their job role within the domiciliary care role and find that training helps them do their job well. The training is delivered by subject matter experts who have extensive experience of both the delivery of training and within the care role. Specialist training is also delivered by our associate colleagues who are specifically trained within each sector.
360 also offer our courses to those who are external to our agency as our training is recognised as high quality within the sector.
Why have your training delivered by us
We work to understand our strengths and focus on “real issues” we face as practitioners; extending our thinking and develop our understanding of the issues of inclusion that might influence our roles. We will take an experiential and practical approach that connects with NHS values and aspirations and engages us in activities that deepen our practical ability to implement the correct care.
Our trainers have managed the development of the new qualifications for adult social care in England when the QCF was introduced in 2010 which includes:
- Level 2 Diploma in Health and Social Care (Adults)
- Level 3 Diploma in Health and Social Care (Children and Young People)
- Level 3 Diploma in Health and Social Care (Adults)
- Level 4 Diploma in Adult Care
- Level 5 Diploma in Leadership for Health & Social Care
- Including the Care Certificate
In addition to our national background in the development of standards, qualifications and policy relating to the development of the adult social care workforce we also have grass roots knowledge and experience of improving care services. Our Associates have a background in advocacy services and a detailed working knowledge of the Mental Capacity Act 2005, Mental Health Act 2007 and the Care Act 2014. We have been delivering training for a number of years and are experienced in tailoring the learning to different learning styles, making the training innovative and interactive. We are also experienced in working with our clients to tailor our training and learning processes to the needs of their business.
all training courses
The Care Certificate is a set of minimum standards that social care and health workers must follow when carrying out their day to day duties and must be covered as part of induction training for new workers. They were developed by Skills for Care and Skills for Health and launched in April 2015.
All our carers must attend mandatory training regarding the Care Certificate however this training is also available for those who are interested in completing the Care certificate and do not currently work for 360.
The training provided by 360 covers all of the 15 necessary Care Certificate standards:
Each of these areas can also be delivered as stand-alone courses or clusters of two or three standards. We can adapt the training to suit the needs of your business or individual lifestyles.
Within this course you will learn the importance of a support worker, what a support worker's roles and duties are and how to use these roles within domiciliary care. This training will also help you to understand the aims and values of 360 as an organisation. your role: Within this course you will learn the importance of a support worker, what a support worker's roles and duties are and how to use these roles within domiciliary care. This training will also help you to understand the aims and values of 360 as an organisation.
This training helps you come to the understanding of how rewarding working in the care environment can be. The standard discusses personal aims and achievements but also looks at reflective practices on how carers can improve and better ourselves. As individual's we all have different thought processes, this training course will help carers bring their own personal experiences into the workplace.
As a care and support worker this training will explain what the duty of care is and how we use this within the working environment. How do carers apply the duty of care legality without offending those they are caring for.
360 is committed to upholding the rights of the people we support to live their lives without experiencing discrimination or harassment, and that as far as possible we remove any barriers faced by people from different groups so they can achieve equal access to our services and experience equal outcomes. 360 believe that every individual is unique and has their own set of values within their own lifestyle. 360 recognise that we support a diverse range of people and we seek to understand and address their needs and wishes in a person-centred way, recognising them as an individual.
360 actively strive to combat prejudice and discrimination experienced by people who use our services, including that based on people’s ‘protected characteristics’ – Age, Disability, Sex, Sexual Orientation, Race (including ethnic or national origins, colour or nationality) , Religion or Belief (this includes lack of belief), Gender reassignment, Marriage or Civil Partnership, Pregnancy and Maternity. This training course will expand on upholding the rights of people who are vulnerable to prejudice and discrimination.
When working within a domiciliary care environment, carers must learn that each individual they support is different. Within this standard carers will learn how to adapt in different environments. This course will also discuss client values such as individuality, dignity, independence, rights, privacy, choice, respect and partnership.
Communication skills are within the care environment are essential, because they help individuals and teams to develop good relationships. This course explores different methods and techniques to develop your communication skills.
This standard is designed to develop knowledge and understanding, this course covers a range of topics including understanding what dignity is, the importance of respect, duty of care and how to promote dignity within the organisation.
Maintaining sufficient fluids and good nutrition is crucial for maintaining health. The course develops an understanding of the importance of maintaining good fluids and nutrition and to recognise when a person is not eating or drinking properly.
This course raises awareness of all three health issues and explores acts such as the human rights act. Within everyday living there is deemed that there less opportunities for people with learning disabilities. This training will help to understand this matter but also try to conquer these disadvantages.
Both these standards devise the way of working and thinking that protects both adults and children with care and support needs from any forms of abuse, harm and neglect. The standards help carers to recognise the signs and symptoms in which they should be made aware of to stop their service users from facing any forms of abuse whether this be physical or mental.
This standard provides clear knowledge on the administration of basic life support. This standard when working within domiciliary care is essential as the carer will be the first point of call if a client needs life support. Carers must know the signs of symptoms of an obstructed airway in order to administer basic life support.
All carers must be knowledgeable about the protocols and general health and safety legislation within health and social care. This is for the protection of the carer and the client within the work environment. These laws and regulations are generated by the government and must be followed across any work place. This training can therefore be transferred over to any other work place.
This standard focuses on legislation and confidentiality within the work place. Working in a domiciliary care setting carers are helping those with a vulnerability, confidentiality and handling information training protects the client within their own home. Policies and procedures must come into affect when working with other individuals to protect from harm and abuse.
individual training courses
This training session will raise your awareness of the Mental Capacity Act 2005 (MCA) and support your understanding of how the MCA impacts on anyone providing care or treatment to a person who lacks capacity to consent to care or treatment. The Mental Capacity Act 2005 allows restraint and restrictions to be used – but only if they are in a person's best interests, extra safeguards are needed if the restrictions and restraint used will deprive a person of their liberty.
The Mental Capacity Act 2005 (MCA) is also designed to protect and empower individuals who may lack the mental capacity to make their own decisions about their care and treatment. Although the Act came in to force 2005, knowledge and understanding remain patchy and sadly concerns about the treatment of people who lack capacity continue to arise. This has been highlighted through CQC monitoring reports 2014/15 and they state they will continue to monitor through their inspections. For those wishing to develop their knowledge and skills in providing care in accordance with the Mental Capacity Act 2005, this training aims to address this. Our one-day course with an experienced Mental Health Practitioner will provide you with a basic working knowledge of the legislation & policy and what it means for you in practice for your job role. It will also discuss how people make decisions when someone lacks capacity and how this links to the Deprivation of Liberty Safeguards (DoLS.)
The following will also be discussed during the training course:
- How to assess capacity
- How to make decisions in regards to an individual who lacks capacity
- Policies and procedures relating to Deprivation of Liberty Safeguards;
- An overview of case law;
- The role of the Managing Authority and Supervisory body;
- Assessment and authorisation processes;
- Application of conditions;
- Reporting, challenging, and the role of the IMCA during the assessment process.
The fire safety course offered by 360 is designed to raise awareness of fire hazards in a client's home and how to act safely in case of a fire within a client's home. This training is essential within the workplace as staff should know how to act in case of a fire within a client's home.
By the end of the course carers should also be able to:
- Describe the speed of fire and identity the biggest causes of fire in the home
- Explain the factors that can increase a service users risk of fire within the home
- Carry out checks that can help reduce risks
- Recognise the value of home safety checks
This interactive training course is delivered externally by trained firemen from Lancashire Fire station who have had first hand experience when dealing with fires.
360 Degrees Health Care specialises in supporting individuals with Learning Disabilities & Autism. The training we provide ensures that our workers have the right values, skills and knowledge to provide high quality, person-centred support to individuals who use our services.
This training course helps to understand what a learning disability is and what it can mean for the individual with a learning disability. The training course will expand on how carers can deal with behaviours and changes within a domiciliary care environment which may affect their client with learning disabilities. Within day to day life those with learning disabilities seem to face more barriers than those who do not have learning disabilities, this course will also show how public perception can lead to inclusion and how carers should deal with this by adapting their own lifestyles and communication.
The Learning outcomes of the course are;
- Identify what is meant by “Learning Disability”
- Consider causes of Learning Disability, including reviewing some common genetic syndromes.
- Discuss the health care needs of the people with learning disabilities.
- Explore strategies for supporting an individual with a learning disability.
By the end of the course participants will be able to;
- Identify what is meant by a “learning disability”,
- Explore the differences between “learning disability” and “learning difficulty”
- Discuss how someone may develop a learning disability, including an insight into both genetic and other causes,
- Consider what person centred approaches can be used when supporting someone with a learning disability,
- Identify critical aspects of care and support for people with a learning disability, such as health planning and support.
In 2017 360 acquired a contract via Lancashire County Council for all Learning Disabilities and Autism packages within the Pendle area. According to the National Autistic Society 'Autism is a lifelong, developmental disability that affects how a person communicates with and relates to other people, and how they experience the world around them'. Our carers need to be able to learn and adapt to those who are diagnosed with having Autism. This training allows an insight into those with autism and how to deal with any situations which can arise.
The learning outcomes of this course will be:
- Identify what is meant by “Autism” and the “Autistic Spectrum”
- Discuss the “Tri-ad” of impairment and how this may be used to assess someone with Autism
- Explore the person with Autism’s “lived experience”
- Consider what approaches can be used to support someone with Autism.
By the end of the course participants will be able to;
- Identify what is meant by “Autism”, and the “Autistic Spectrum”
- Recognise how Autism may be assessed and diagnosed for individuals
- Discuss and review the “Tri-ad” of impairment, highlighting how this may impact on individuals with Autism
- Explore the “lived experience” for someone with Autism
- Consider what person centred approaches can be used when supporting someone with Autism
360 Degrees Health Care offers both courses during the space of one day. These courses include face to face interaction with an experienced trainer. Both courses will suggest multiple ideas about how you can help to support people with epilepsy and diabetes.
The Aims of the course are:
- To provide a detailed explanation of both diabetes and epilepsy
- For individuals attending to recognise the signs and symptoms of both health issues
- To dispel myths and misconceptions regarding epilepsy and diabetes
- Discuss how best to support those with diabetes and epilepsy
- Show how different medication can help those with diabetes and epilepsy
- Identify evidence based care
"The staff who conduct the training are very understandable, they make sure you understand the topic, the training was also very interactive which I enjoyed" - May 2019
Within the domiciliary care environment there must be a balance between professional life and personal life. Professional boundaries training ensures there are clear limits between clients and carers making sure a working environment is maintained so both client and carer can feel safe.
By the end of the course participants will be able to:
- Explain why boundaries are needed within the workplace
- Know the difference between a professional and personal relationship
- Know how to maintain and manage a professional persona whilst making someone feel comfortable within their own home.
- Understand why crossing professional boundaries can have a negative affect on the carer, client and organisation
Understanding the law in relation to the administration of medication, and safe handling of medication protocols is a key part of any care worker’s job role. This training aims to develop your knowledge of handling, administering and supporting clients with medication. It includes the importance of reading medication labels; understanding dosage; recording and reporting; how to handle safely, handling over the counter meds and much more.
By the end of the course participants should be able to:
- Recognise the importance of a medication risk assessment and how it impacts on support needs.
- Be able to monitor and report change effectively
- Recognise the Five Rights of Administration and the importance of checking each stage thoroughly.
- Demonstrate an ability to understand and use the information on Care Plan, MAR Charts and Medicine Labels.
- Recognise the different routes of Administration.
- Recognise the limitations surrounding over the counter medication, when required medication and controlled drugs
- Recognise what is a drugs error and how we adhere to reporting protocols.
This course provided by an external agency has been designed to introduce those working in the care industry to the basic skills necessary to ensure their own safety and that of others when assisting people to move at work. A variety of teaching methods will be used including groupwork, discussion, demonstration and practise of handling activities.
The Training course will discuss:
- Current legislation and organisational policy
- Manual handling risk assessment requirements
- Causes of injury whilst using incorrect Moving and Handling Techniques
- Principles for safer handling
The Training Course will include practical demonstrations and practice relevant to participants such as:
Mobility assistance
- assisting an individual to move to and from a bed and chair
- assisting an individual to walk
- preventing and dealing with falls
Bed mobility
- rolling and turning
- applications of slide sheets to assist with repositioning,
- assisting an individual in and out of bed
- assisting an individual to sit from lying
- sitting postures for feeding/personal care
Safe use of equipment
- legal requirements
- wheelchairs
- hoists and slings
By the end of the session the participant will:
- Show an understanding of current legislation and the organisation’s assisting and moving policy
- Show an understanding of the purpose and use of manual handling risk assessments and individuals’ handling plans
- Describe the causes of injury
- List the key principles for safe manual handling
- Apply safe manual handling principles to a range of assisting and moving activities relevant to their work setting
- Demonstrate the safe use of equipment safely
- Demonstrate an understanding of the need for high quality care that respects individuals’ dignity during all assisting and moving activities
Mon-Fri: 9.00am - 5.00pm
Suite 19 The Ace Centre, Cross Street, Nelson, Lancashire BB9 7NH
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