Individual Care & Support
We pride ourselves on truly believing that the person knows best in knowing what is most important to them to achieve a good life and ensure that the support they receive is designed and coordinated around their desired outcomes. Our care and support is built upon conversations with the person so that the outcome is a single plan, no matter how many conditions or issues have been identified, which will be reviewed regularly. This emphasises both that personalised care and support planning is a continuous process, not a one-off event. While the plan is an important and useful document, it is the personalised care and support planning process as well as conversation which is at the heart of this new relationship and way of working
We can provide care and support to meet your needs that can be short drop in sessions, longer scheduled time, including support during the night and respite services.
Depending on your chosen level of care, live-in care services generally include:
Complex care can be delivered through a complete, tailored plan put together by the care provider, client and family.
Arranging your care package
A member of our management team will meet with you face to face within your home to discuss your needs, wishes, preferences and the range of services available. We will then work in partnership with you and any support networks you choose to be involved in your care, to develop a package of care that meets your individual needs. During this meeting we will also conduct safety and risk assessments to make sure both your
Once you are happy with the package of care and care plan identified we will work with you to identify a small staff team to provide your person-centred care.
One of our senior staff team member will maintain contact with you. After the first few days of care we will review the support to ensure the carers are a good match and the levels of care are meeting the your needs, any changes required will be made. Throughout the period of the care provided 360 management will continuously ensure that you are happy with the care provided by attending your home and carrying out regular reviews.