360 is regulated by the Care Quality Commission (CQC) in England.
The CQC is the independent regulators of providers of domiciliary and nursing care services in England. The CQC ensures that care companies in England deliver the services they describe in a way that is safe, dignified and to a high standard.
360 are inspected against a set of standards developed by Lancwhich assesses the services provided against categories of safe, effective, caring, responsive to needs and well-led. The CQC also provides a comprehensive description of how it manages inspections. Each category is rated either Outstanding, Good, Requires Improvement or Inadequate.
In 2016 360 scored overall good in all categories. As a service we provide good safe quality care which is, effective, caring, responsive and well-led.
During the CQC inspection, they stated that 360 keep in touch with client’s on a regular basis and they are very approachable, someone is available via telephone 24 hours a day.