Who we are
360 provides a safe, friendly, warm and committed service. We aim to empower individual’s independence, autonomy, rights and inclusion. We offer person-centred support to empower our clients to live at home and retain independence with the support of trained staff who will maintain welfare and choice, support with daily living skills, support with emotional needs, and support with personal care. We pride ourselves in offering this opportunity to our clients for as long as they need it. We work hard to fully understand our client’s needs and preferences, making sure that we offer the right services to support their life choices and provide excellent care.
We aim to:
- deliver the highest standards of professional care and support to individuals who choose to remain living in their own homes.
- encourage and promote the independence and safety of our clients.
- ensure that an individual’s values, rights, dignity, beliefs and freedom of choice are respected at all times.
- provide a dignified quality of life without bias or discrimination, within the communities and for the individuals we serve.
- value our Care & Support Workers, encouraging development of their knowledge, skills and abilities so they can provide the best level of care possible.
Meet the team
Fazeela Hafejee, Director
Fazeela has extensive experience of the social care sector having worked as a social worker, advocate, and nationally for the sector skills council Skills for Care developing qualifications; and independently as a Business Consultant on a range of projects. Fazeela is able to combine her national work and service delivery at a local level to ensure that outcomes for individuals who use care and support services are improved. Fazeela’s focus is on providing truly person-centred care and ensuring that peoples Human Rights are upheld. Fazeela started her career in order to make a difference in people’s lives and as such believes it is important that people recognise that you can be a carer at any level, and also be involved in leadership at every level, on the frontline as well as at a managerial level.
Zoë Smith, Registered Manager
Zoë has worked in adult social care for a number of years and has experience of working both locally and nationally, for: a local authority in workforce development, the sector skills council, Department of Health, Centre for Workforce Intelligence and NHS England. She has developed and delivered training and most recently worked as an advocate before becoming a Registered Manager. Zoë places a huge emphasis on putting the individual at the centre of their care and delivering services that meet the needs of the person in the most appropriate and innovative way possible, and encourages integration and partnership working between services in order to achieve this. Zoë values training and continued development and is a reflective practitioner, which is a quality she is keen to foster in her staff.
Ismail Hafejee, Assistant Manager
Ismail has over 25 years’ experience in the sector, with many years spent on the wards as a Healthcare Assistant. He describes himself as ‘old school’ and demonstrates in his practice a clear emphasis on the clients, safe practice and high-quality care. Ismail is responsible for the rotas and has excellent skills in persuading staff to cover shifts without them realising what they have just agreed to! He is also our moving and assisting expert with broad experience in profiling beds, static and high-grade mattresses.
Sarah Whittingham, Administrator
Sarah is extremely knowledgeable about all of our clients, staff and TAGs, if staff experience any issues with TAGs then Sarah is the first port of call. Her role forms the hub of the organisation and whilst the office is open she is the first point of contact and usually able to resolve most issues. She is always willing to provide both staff and clients with any help, support or advice required.